Privacy Policy

Last updated: June 4, 2026

Crowsnest Mediation ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.crowsnestmediation.ca or use our mediation services.

We handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We may collect the following types of personal information:

Information you provide directly: your name, email address, phone number, mailing address, and any details you share when you book a consultation, complete a form, or communicate with us.
Sensitive matter information: because we provide separation and family mediation services, you may share personal and sensitive information about your relationship, family, finances, and legal situation. We treat this information with the utmost confidentiality.
Information collected automatically: when you visit our website, we may collect technical data such as your IP address, browser type, device information, pages visited, and the dates and times of your visits, typically through cookies and similar technologies.

How We Use Your Information

We use the personal information we collect to:

Schedule and provide consultations and mediation services
Respond to your inquiries and communicate with you
Manage and administer your file
Improve our website and services
Comply with our legal, professional, and regulatory obligations

We will only use your information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another related and compatible purpose, or as required by law.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in limited circumstances:

With both parties to a mediation, as is inherent to the mediation process, and only as appropriate
With service providers who perform functions on our behalf (such as scheduling, email, or website hosting), under confidentiality obligations
When required by law, such as in response to a court order, subpoena, or legal obligation, or to protect the safety of any person

Confidentiality of the Mediation Process

Mediation is a confidential process. Information disclosed during mediation is kept confidential and is not shared outside the process except as required by law, as agreed by the parties, or where there is a risk of harm to a person. Specific terms of confidentiality will be set out in your mediation agreement.

How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, professional, accounting, or reporting requirements.

Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent to our use of your information, subject to legal or contractual restrictions
Make a complaint about how we handle your information

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies and similar technologies to help the site function properly and to understand how visitors use it. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the site may not function properly without them.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services and website are not directed at children. We do not knowingly collect personal information from minors without the consent of a parent or guardian.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Brittney Crow
Crowsnest Mediation
402 – 1630 Pandosy Street
Kelowna, BC V1Y 1P7
Tel: (250) 762-4415
Email: brittney@chandlerlaw.ca